Privacy and Cookie Policy

• Contact Details: Name, phone number, billing and shipping address.
• Payment Information: We do not store payment details directly; payments are securely processed by our trusted third-party payment providers.
• Order Details: Information about products you purchase.
• Account Details (if applicable): Login details, including username and password.
• Website Usage: Information about how you interact with our website through cookies and analytics tools.

We use the information collected for the following purposes:

• To process and fulfil your orders, including delivery.
• To provide customer support and respond to your queries.
• To personalise your shopping experience on our website.
• To comply with legal obligations, such as tax reporting and fraud prevention.
• To send you updates about your order status.

If you are located in the European Union or the UK, we process your data under strict GDPR guidelines. This means:

• Lawful Basis: We process your data only when necessary for fulfilling a contract (e.g., delivering your order), complying with legal obligations, or with your consent.
• Your Rights:
• Access: You can request a copy of the personal data we hold about you.
• Rectification: You can ask us to correct inaccurate or incomplete data.
• Erasure: You can request the deletion of your personal data when it’s no longer needed or if you withdraw your consent.
• Data Portability: You can request your data in a portable format.
• Objection: You can object to data processing in certain circumstances.

To exercise your rights, please contact us using the contact form on our website.

We use cookies and similar technologies to enhance your experience on our website.

Cookies are small text files stored on your device when you visit our site. They help us:

• Remember your preferences (e.g., language or currency).
• Improve website functionality and performance.
• Analyse site usage to improve our services.

1. Essential Cookies: Required for the website to function (e.g., adding items to your cart).
2. Performance Cookies: Help us understand how visitors use the site, allowing us to improve functionality.
3. Targeting/Marketing Cookies: Track browsing behaviour for personalised ads and promotions.

You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features on our site.

We only share your data with third parties when necessary, such as:

• Payment processors (e.g., Stripe or PayPal) to handle transactions securely.
• Delivery partners to fulfil your orders.
• Analytics providers (e.g., Google Analytics) to improve our website.

We never sell or rent your personal data to third parties for marketing purposes.

We take appropriate technical and organisational measures to safeguard your data against unauthorised access, loss, or misuse. All data is encrypted during transmission and stored securely.

We may update this privacy policy as our business or legal requirements change. The latest version will always be available on this page.

If you have any questions or wish to exercise your rights, please get in touch via the contact form on our website.